Subscription scope
What your monthly subscription covers
This checklist defines exactly what we maintain as part of your subscription, and what falls outside it as custom agency work.
Included in the monthly subscription
Core application uptime
Ensuring the primary application functions as designed. Because the app is hosted on enterprise-grade cloud infrastructure, uptime is backed by that platform.
Platform bug fixes
Repairing systemic software errors that affect core app features, for example if a system update accidentally breaks the automated invoice generator for all users.
Data integrity assurance
Ensuring the multi-tenant database rules are rigidly enforced so no business can ever view another company's records.
Core integration maintenance
Keeping the native payment processing pipelines operational so contractors can continue to accept payments securely.
Not included — billable as custom agency work
Individual Stripe account management
Issues inside a contractor's personal Stripe dashboard, payout holds, and merchant account configurations are not covered.
Data entry or migration
Manually moving old customer lists, historical PDF invoices, or spreadsheet data into a new portal account is not covered.
Custom feature requests
Building specific, one-off tools for a single company, for example a custom calculator for unique roofing material costs, is not covered by the monthly fee.
Third-party device or browser troubleshooting
Display issues caused by an outdated office computer, broken tablet, or misconfigured local browser settings are not covered.
Not sure where your request falls? Reach out through the contact page and we'll point you in the right direction.